TERMS & CONDITIONS OF SALE (Including Digital Content)

Last updated: 06Nov2025
Trader (Seller): EfficiencyTactics ApS (“we”, “us”, “our”)
Trading name: EfficiencyTactics
Registered in: Denmark (CVR: DK45838250)
Registered office: Rødtjørnevej, 2720, Vanløse
Contact: efficiencytactics@gmail.com, +4560904345

1) Scope & Parties
These Terms govern all purchases of our physical books (“Hardcopy”) and digital books/e-books (“Digital Content”) made via www.efficiencytactics.com (the “Site”). By placing an order, you confirm that you are over 18 and have legal capacity to contract.

2) Key Consumer Rights (EU/Denmark)
Your statutory rights under the EU Consumer Rights Directive and Danish Sale of Goods Act (Købeloven) apply. Nothing in these Terms limits non-waivable rights.

3) Product Information
We take reasonable care to ensure descriptions, formats, and specifications are accurate. Minor deviations (e.g., print color variance) are not defects. For Digital Content, we state format (e.g., PDF/ePub), compatibility prerequisites, and any DRM/watermarking.
4) Prices, VAT & Currency
All prices are shown in [DKK/EUR] and include applicable VAT unless otherwise stated. We may operate EU OSS for VAT compliance. Prices may change without notice prior to purchase. Obvious errors may be corrected and orders cancelled if not yet dispatched/delivered.
5) Order Process & Contract Formation
You place items in cart and complete checkout.

You must accept these Terms and the Privacy Policy.

For Digital Content you will be asked to give express consent to immediate delivery and acknowledge that you lose the 14-day withdrawal right once download/access begins (see §12).

You receive an order confirmation email (acknowledgement). The contract forms when we send a dispatch/“access granted” email. We may decline orders (e.g., suspected fraud, pricing errors, stock unavailability).

We can impose checks (3D Secure, address verification, anti-fraud holds).

6) Payment
We accept [Stripe/Apple Pay/ Google Pay]. Your card/provider is charged at order or at dispatch (depending on provider). You warrant you are authorized to use the payment method. Chargebacks for valid deliveries may be contested.
7) Delivery & Risk (Hardcopy)
Shipping window: 1–10 business days (handling + transit), destination-dependent. See Shipping Policy for service levels, fees, carriers, customs.

Title passes on full payment. Risk of loss passes on delivery to your address or collection point you selected.

If a parcel is unclaimed/undeliverable and returned, we will refund minus outbound shipping and any return fees (unless our error). Re-shipment is possible against new shipping fee.

8) Availability & Pre-Orders
If stock is unavailable, we will inform you and refund promptly. For pre-orders, stated dates are estimates. We are not liable for reasonable delays beyond our control.
9) Inspection on Delivery (Hardcopy)
Please check packages on receipt. If damaged or missing items, notify us within 48 hours with photos so we can file carrier claims. This does not reduce your statutory rights regarding lack of conformity.
10) Legal Warranty (Købeloven)
You are entitled to remedies for non-conformity (defects) for two years from delivery. We may first attempt repair or replacement; if impossible or disproportionate, you may request price reduction or refund. Normal wear, misuse, or accidental damage are excluded.
11) Right of Withdrawal (Hardcopy – Distance Sales)
You have 14 days from the day after you (or your nominee) receive the Hardcopy to cancel without giving any reason.
You must notify us within the 14-day period (see Model Form in Returns & Refunds Policy or email us).

Return within 14 days of notice. You bear return postage, and you’re responsible for the parcel until it reaches us.

You may handle the book to the extent necessary to establish its nature/quality. We may deduct for diminished value caused by handling beyond that.

We will refund the product price and the cheapest standard shipping we offered (if you paid extra for express, only standard is refunded).

12) Digital Content – Immediate Delivery & Withdrawal Waiver
Digital Content is delivered immediately (download link/account access) after payment. By ticking the required box at checkout, you expressly request immediate performance and acknowledge that you lose the 14-day right of withdrawal once the download or streaming/access begins.
If you do not consent to immediate delivery, do not download/open the file; contact us first. If access has not begun, you may still cancel within 14 days.
13) License to Use Digital Content
Upon purchase, we grant you a personal, non-exclusive, non-transferable license to download and use the Digital Content for your own use on your devices. Sharing, reselling, uploading, or distributing the file (or removing watermarks/DRM) is prohibited and may be enforced under copyright law.
This includes prohibition of uploading to any Large Language Models and Generative AI Chatbots without written prior consent from EfficiencyTactics ApS.
14) Returns, Refunds & Process
See the Returns & Refunds Policy (incorporated by reference) for details, including the Model Withdrawal Form and specific instructions.
15) Limitation of Liability
We are liable for foreseeable losses caused by our breach or negligence. We are not liable for:
(a) business losses, loss of profit, data, or goodwill; (b) delays caused by third-party carriers or events outside our reasonable control; (c) incompatibility of Digital Content with your device if requirements were disclosed.
16) Promotions, Vouchers, & Gift Cards
Time-limited, non-transferable, and may not be combined unless stated. Misuse or suspected fraud permits cancellation. Gift cards are redeemable only on the Site and are non-refundable to cash unless required by law.
17) Abuse, Fraud Prevention & Account Security
We may suspend/cancel orders or accounts in cases of suspected fraud, resale, scraping, abuse, excessive returns, or policy breaches. Keep your credentials secure; you’re responsible for account activity.
18) Changes to Terms
We may update these Terms. Orders are governed by the version in force at the time of purchase. We will post the “Last updated” date above.
19) Governing Law & Disputes
Danish law applies, and you can bring claims in your local EU court or Denmark as mandated by EU rules.
You may use the Danish Consumer Complaints Board via the Centre for Complaint Resolution (Nævnenes Hus) and/or the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Our email for ODR: efficiencytactics@gmail.com.

RETURNS & REFUNDS POLICY (Hardcopy & Digital)
Last updated: 6Nov2025
Contact for returns: efficiencytactics@gmail.com
Return address: Rødtjørnevej 49, 2720, Vanløse, Denmark
A) HARD COPY BOOKS
1) 14-Day Right of Withdrawal (Cooling-Off)
Notify us within 14 days of delivery.

Use the Withdrawal Form below or email us clearly stating order no., items, and your decision to cancel.

Return the book within 14 days of notice, using a trackable service.

2) Condition of Returned Items & Deductions
You may open and examine the book as in a shop. If it has signs of use beyond what is necessary to establish its nature/characteristics (e.g., bent spine, stains, writing), we may deduct an appropriate amount for diminished value.
3) Refund Timing & Components
We refund within 14 days from the date we receive the return or you provide proof of posting.

Refund includes the item price and the cost of standard delivery (if applicable).

Outbound express upgrades and return postage are not refunded (unless our fault).

4) Defective/Incorrect Items
If we delivered a defective or incorrect book, contact us within 48 hours (for shipping damage claims) and within a reasonable time otherwise. We will arrange a replacement or refund and cover return postage.
B) DIGITAL CONTENT (E-BOOKS)
5) Statutory Withdrawal & Waiver
You lose the 14-day right of withdrawal once download or access begins provided you consented to immediate delivery and acknowledged withdrawal loss at checkout. If you have not started download/access and are within 14 days, you may cancel by contacting us.
6) Faulty Digital Content
If the file is corrupted or the link defective, we will promptly re-supply or provide an alternative download. If re-supply is impossible, you may be entitled to a refund under applicable law.
C) HOW TO CANCEL
Email: efficiencytactics@gmail.com with subject “Withdrawal + Order [#]”.

Withdrawal Form (copy & paste)
— To: efficiencytactics@gmail.com
— I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods/digital content:
— Ordered on [date]/received on [date]:
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

SHIPPING & DELIVERY POLICY
Last updated: 06Nov2025
1) Destinations
We ship to: EU & UK. Customs/Import duties may apply outside the EU and are payable by the recipient.
2) Processing & Delivery Time
Processing/handling: typically 2-5 business days.

Transit: typically 1–8 business days, depending on destination.

Overall window: ~1–10 business days.
Delays due to customs, remote locations, or force majeure are outside our control. We’ll keep you informed.

3) Shipping Methods & Fees
Carriers: [PostNord/DHL/UPS/GLS].

Fees: shown at checkout by destination and weight.
We may consolidate items or split shipments.

4) Address Accuracy & Unclaimed Parcels
Please check your address carefully. Undeliverable or unclaimed packages returned to us can be re-shipped (new shipping fee) or refunded minus original shipping and any carrier return fees, unless our error.
5) Damaged or Missing Items
Photograph outer packaging and contents and contact us within 48 hours of delivery. Keep all packaging for carrier inspection.
6) Pre-Orders & Backorders
Estimated ship dates are guidance only. We’ll notify you of material changes and offer options (wait, split ship, or refund).

DISCLAIMER & INTELLECTUAL PROPERTY NOTICE
Last updated: 06Nov2025
1) No Professional Advice
The book(s), Digital Content, and Site materials are for informational and educational purposes. They do not constitute legal, medical, financial, or professional advice. You are responsible for how you use the materials.
2) Results Not Guaranteed
Any case studies or examples illustrate concepts and do not guarantee outcomes.
3) Intellectual Property
All content on the Site and in the book (text, graphics, layout, logos, images, files) is protected by copyright and trademark laws.
You may not reproduce, distribute, publicly display, or create derivative works without our prior written consent.

Digital Content License: strictly personal, non-transferable (see Terms §13). Any sharing/uploading is prohibited and may lead to license termination and legal action.
This includes prohibition of uploading above mentioned content to any Large Language Models and Generative AI Chatbots without written prior consent from EfficiencyTactics ApS.

4) Third-Party Links
We are not responsible for external sites or their content/policies.
5) Limitation of Liability
As permitted by law, we exclude liability for indirect or consequential loss. This does not limit liability that cannot be excluded by law.

CHECKOUT DISCLOSURES (Put these next to the checkboxes)
Mandatory checkboxes:
Terms & Privacy (required)
“I have read and agree to the Terms & Conditions and the Privacy Policy.”

Digital Content immediate delivery (only shown when cart includes an e-book; must be required to complete purchase):
“I expressly request immediate delivery of the digital content and acknowledge that I will lose my 14-day right of withdrawal once the download/access begins.”

Check box 2 is required to buy e-books.